This Privacy Policy outlines how mind-treats.com (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors and customers (“you” or “your”) who access and interact with our webshop, in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

1. Data Controller

The data controller responsible for the collection and processing of your personal information is Mind-treats, located at Marterkoog 7b, 1822BK Alkmaar, the Netherlands. If you have any questions or concerns regarding this Privacy Policy or the processing of your personal information, you can contact us at office@mind-treats.com or through our website contact form.

2. Personal Information Collected

We collect and process the following categories of personal information:

• Contact Information: such as your name, email address, postal address, and telephone number.
• Order Information: including details about the products you purchase, payment information, and delivery details.
• Communication Information: any information provided when you communicate with us, including customer support inquiries, feedback, or comments.
• Website Usage Information: through the use of cookies and similar technologies, we may collect data about your browsing activities on our website, including IP address, device information, browser type, and referring website.

3. Purpose and Legal Basis for Processing

We collect and process your personal information for the following purposes:

• Processing and Fulfilling Orders: to process and deliver your orders, manage payments, and provide customer support.
• Communication and Marketing: to respond to your inquiries, provide information about our products, promotions, and updates, with your consent where required.
• Legal Obligations: to comply with legal obligations and regulatory requirements.
• Website Improvement: to analyze and improve the performance and functionality of our website, customize your experience, and enhance security.
• Fraud Prevention: to prevent and detect fraudulent activities and ensure the security of our website and services.

The legal basis for processing your personal information includes the necessity for the performance of a contract, compliance with legal obligations, legitimate interests pursued by us, and your consent when applicable.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature of the information, the purposes for which it was collected, and any legal or regulatory obligations.

5. Data Sharing and Transfers

We may share your personal information with trusted third parties for the purposes outlined in this Privacy Policy, including:

• Payment Processors: to facilitate secure payment processing.
• Shipping Carriers: to fulfill and deliver your orders.
• Service Providers: to perform certain functions on our behalf, such as website hosting, data analysis, and customer support.
• Legal and Regulatory Authorities: to comply with legal obligations and respond to lawful requests.

Where applicable, we ensure that these third parties maintain appropriate security measures to protect your personal information.

6. Your Rights

Under the GDPR and Dutch data protection laws, you have the following rights regarding your personal information:

• Right of Access: the right to request access to the personal information we hold about you.
• Right to Rectification: the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: the right to request deletion of your personal information, subject to legal requirements.
• Right to Restriction: the right to request the restriction of processing of your personal information under certain circumstances.
• Right to Data Portability: the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: the right to object to the processing of your personal information in certain circumstances, including direct marketing.
• Right to Withdraw Consent: where processing is based on your consent, the right to withdraw consent at any time.

To exercise your rights or request additional information, please contact us using the contact details provided in Section 1.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Cookies

We may use cookies and similar technologies on our website to enhance your browsing experience and collect website usage information. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at office@mind-treats.com or through our website contact form.

 

Last updated: 23.03.2024